Fraud Alert-ACH Transactions

Be Aware of Scam Phone Calls Regarding ACH Transactions

Oostburg State Bank has been made aware that some customers may be receiving suspicious phone calls regarding ACH (Automated Clearing House) transactions. In these calls, individuals may claim to be from the Oostburg State Bank Fraud Department and ask questions about recent ACH activity on your account.

In some cases, the calls may even appear to come from an Oostburg State Bank phone number. The caller may ask for sensitive information such as your online banking username, password, or verification codes in an attempt to gain access to your account.

What You Should Know

Oostburg State Bank will never ask for your online banking username, password, or verification codes over the phone. If you receive a call requesting this type of information, it is likely a scam.

How to Protect Yourself

If you receive a suspicious call regarding ACH transactions:

• Do not share your online banking credentials or personal information.
• Hang up immediately if something does not feel right.
• Contact Oostburg State Bank directly using a trusted phone number.

What to Do If You Receive One of These Calls

If you have received a call like this — or if you may have shared any information— please contact our Customer Service Team at (920) 564-2336 as soon as possible so we can help protect your account.

Staying aware of common scams is one of the best ways to keep your accounts and personal information safe. If you ever have questions about a call or message claiming to be from Oostburg State Bank, please don’t hesitate to reach out to us directly.

Your security is always a priority at Oostburg State Bank.